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FAQ's & Policies - Pet Sitting

Are you Bonded and Insured?
Yes, we carry pet sitting insurance and are bonded through CNA.

What are your office hours?
We care for pets around the clock, but we keep office hours of Monday - Friday 9am - 6pm and Saturday 10am - 2pm.

If there is an emergency, please leave a message as they are checked often.

What area's do you service?
We offer pet sitting, dog walking, cat sitting, house sitting, pet taxi and overnight care services to: Yorkville, Montgomery, Plano, Oswego, Aurora, North Aurora, Batavia, Geneva, St. Charles, Elgin, Naperville, Lisle, Downers Grove, Oak Park, Joliet, Bolingbrook, Romeoville, Plainfield, and other surrounding areas.

Do you have references?
Yes, we would be happy to provide references. We want you to be comfortable with Home Sweet Home before beginning service.

What information do I need to have for my “meet and greet”
Please create a New Client Profile or give us a call and we can create it for you. You will need to provide two (2) keys. Please make sure each key is operational before the“meet and greet”.

Do you have any videos to help me use your scheduling software?
Yes, there are three videos. You are also welcome to give us a call and we can walk you thru it over the phone

Schedule Service Video

Editing Information Video

Reviewing Appointments Video

What are you Cancellation Policies?
Cancellation refunds are as follows: (% applies to entire service period total):

Pet Sitting:
8 days or more cancellation notice = full refund of entire visit fee
2-7 days cancellation notice = 20% refund of entire visit fee
0-48 hour cancellation notice = no refunds
Holidays = no refunds

There is no refund or credit given if you return early.


Do you charge extra for Holidays?
On New Years Eve, New Years Day, Easter, Memorial Day, Independence Day, Labor Day, Columbus Day, Thanksgiving Day, Christmas Eve and Christmas Day we charge $5 per visit.

How do you handle my key?
Each key will be marked with a special code. Names and address never appear on the key. A $10.00 fee will be charged if we have to return/pick up keys, before or at the end of service. We cannot lock keys in your home on the last visit. This is necessary to safeguard the security of your property and the safety of your pets should an emergency arise and your return is delayed.

What forms of payment do you accept?
We accept checks, mastercard and visa.

How far in advance should I schedule service?
For new clients, we preferred at least 2 weeks notice. This way we have time for the “meet and greet” and to reserve your service dates. If you need service during a holiday, please book early. Each sitter is available on a first come first serve basis, but we will try to accommodate any emergency situations.

Do you provide service for the occasional user or do I need to sign a long-term contract?
Many of our clients have us visit their pets on a regular ongoing basis, but a large percentage of our business is for families going on vacation, business trips and when there is an emergency and someone needs to look after their home and pets.

Can you administer medication to my pet?
Yes, please have all instructions and medication available during the “meet and greet”. We never charge extra for this special service.

Will you discipline my pet?
We will never hit your pet or jerk the leash. We have had great success with using positive reinforcement. If there is an incident , your sitter will leave a note or an email for you regarding the situation.

What happens if my pet is hurt or needs medical attention?
We will make every effort to get in contact with you and/or your emergency contacts. The Veterinary Release Agreement provides us with information on how you would like your pet’s medical need attended to. If it is a medical emergency, we will take your pet to the nearest Veterinary Office or 24 hour care facility.

What if I run out of pet food or supplies while away?
We can purchase the same brand of food or supplies. You will be charged for the item along with a $20 service fee.

What is your privacy policy?
All of your information will be kept private and confidential. Home Sweet Home pet services highly respects our clients’ entrusting us with the care of their home and their loving pets. We do recommend that you inform a trusted neighbor that while you are away, that Home Sweet Home will be caring for your pets and your home.

 


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Pet Care Services

  • Dog Walking, Dog Boarding
  • Pet Waste Removal Services
  • Bird & Reptile Care
  • Cat Sitting
  • Small Animal Care
  • In Home Overnight Care
  • Flexible and Custom Care
  • Medications & Injectables
  • Puppies and Older Pets
  • Handicapped Pets

 

For your convenience we accept:

we accept visa and mastercard

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